Why has my EON smart meter stopped working?

It may be because your smart meter hasn’t been able to talk to us and send us your readings. A weak signal or a blocked meter* could be the cause of this. Please clear the space around your meter and If you have something that can’t be moved, please call us on 0345 055 0065 to see if we can help.

Are there problems with smart meters?

More than a third of households that have had smart meters installed have reported having problems. More positively, 29% of homes say their smart meter has helped cut energy bills, while two-thirds say their device has made them more aware of how much energy they use.

Why is my smart meter not sending readings?

This could happen if the meter consent wasn’t set-up when the smart meter appointment was booked. You’ll need to contact us to confirm your meter consent. If it’s not working, then your smart meter won’t send readings and your online account will have no data to display.

Why does my smart meter keep losing connection?

If your smart energy monitor stops working check your power cable is inserted correctly and that your power supply is switched on at the wall. If it’s still not working, try using batteries. If batteries fix the issue, then the problem is with the cable.

How do I reset an eon smart meter?

You could try a reset. Just Unplug the IHD (In Home Display) take it to the Smart meter. If it has an On/Off button hold it down until it turns off. Wait 5 mins, then turn it back on and plug it back in.

What happens if I give a wrong meter reading Eon?

It’s important to get your meter readings right, as that’s the only way we can bill you accurately. Don’t worry if you’ve given the wrong meter reading – it happens from time to time. If you think you may have given us an incorrect reading, just get in touch and we’ll get it sorted for you.

Why is my bill estimated when I have a smart meter Eon?

You submit your meter readings to us and we calculate your bill from the information you sent us. If we don’t have a meter reading, we’ll provide an estimated bill. This is where inaccuracies can happen, as without a meter reading we don’t know exactly how much you’ve spent.

How do you reset a smart meter?

To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.

How do I reconnect my EON smart meter?

Once you’re back in credit your electricity supply will automatically reconnect. To get your gas supply back on you’ll need to press ‘B’ on your meter followed by ‘A’ and then ‘B’ within 30 seconds of each other.

Why am I getting estimated bills with a smart meter?

You may receive estimated bills if you have a smart meter but have not yet enabled smart services. If you have Interval (30 minute) Smart Services activated, you may receive estimation on your bill if your smart meter was not able to communicate with ESB Networks to provide your 30-minute usage data.

Why is my EON bill so high?

If we’ve under-estimated your bills in the past your bill will be higher as we’re charging you now, for energy you used in previous months. The time of year, as you may use more during the winter months. If there’s been a price change since your last bill.

Can Eon install a smart meter in my home?

For E.ON customers, we’ll run a personal eligibility check when you go to book your smart meter appointment to see if we can install a smart meter in your home. Whilst we continue to roll out our smart meters across Great Britain, some restrictions may apply, with smart not available if you just get your gas from us.

Why can’t I get my smart meter reading?

It may be because your smart meter hasn’t been able to talk to us and send us your readings. A weak signal or a blocked meter* could be the cause of this. It doesn’t mean your meter’s broken, so we’ll try again next time and let you know if we’re having any more problems getting readings from your meter.

Will my smart meter still work in 2022?

Your smart meter will still record your usage but your In Home Display may not look as expected, and you’ll just need to submit your meter readings online. The industry is working hard to make these meters smart again by 2022.

Will my smart meter still record my in home display?