How do I cancel my lost MetroCard?

If your card is lost or stolen, simply call 511 or 718 330-1234 and follow the prompts until you get to the Balance Protection Program. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard.

How do I get my money back from MTA?

Your best option to request a refund is to do it through the online form:

1. Go to the MTA Customer Self Service page.
2. Scroll down until you reach the MetroCard section.
3. Click on eFIX.
4. Pick the Balance Protection Claim option from the menu.
5. Check the requirement checkboxes to verify you have a right to a refund.

How do I use OMNY MTA on iPhone?

How to ride the MTA with Apple Pay.

1. Use Apple Pay with your existing credit or debit card in the Wallet app.
2. Make sure your preferred card is selected for Express Transit.
3. Hold your iPhone or Apple Watch near the OMNY reader and go.

How do I get OMNY?

Where can I use OMNY? OMNY is available at all subway stations and on all MTA-operated buses in New York City. Learn more about the rollout. OMNY supports a full-fare, pay-per-ride option now, including free transfers.

How do I get a refund on an expired MetroCard?

If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card.

What to do with expired MetroCards?

If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, bring your expired card to any subway station and ask the agent to make the transfer. After that time, the expired MetroCard must be sent to MetroCard customer claims.

Where to buy MetroCard?

You can buy Metrocards from the following locations: Metrocard vending machines located at most New York Subway stations. Manned ticket booths located in some prime New York Subway stations allow you to buy Metrocards. Retail and convenience stores located close to subway stations.

What is a Metro smart card?

A SmarTrip ® card is a permanent, rechargeable card used to pay Metrorail and local bus system fares. It’s plastic, like a credit card, and is embedded with a special computer chip that keeps track of the value of the card. Using a SmarTrip® card is fast and easy.

What is a metro card?

METRO Card. METRO’s Cash & Carry business model is based on a Business to Business (B2B) concept and focuses on meeting all the needs and requirements of business customers. It is a modern format of wholesale trading, catering only to business customers. The METRO Card is given to all customers who meet our eligibility criteria.