How do you check if there is a fault on your BT line?

Text PHONE to 61998 (charge may apply at your standard rate).

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

What is an open fault BT?

An open fault is one that’s been reported. A fault will stay open for 7 days after it’s been fixed or until the person who reported it has notified us that they’re satisfied with the repair.

How do I check my phone line fault?

Listen for a ring or a busy signal. If the line is open, you’ll hear the line ringing. If you hear a busy signal, it’s likely that someone is using that phone line. You’ll also get a busy signal if the phone was accidentally left off the hook or someone else is dialing the number at the same time you are.

Why is my landline crackling?

There may be an issue with the connection coming from your local exchange or the signal being sent from your landline provider. More often than not, the reason for a crackling noise in your cordless phone is due to interference from other electronic devices or a poor signal between your phone and the base unit.

What is a closed fault?

A fault in which the two walls are in contact. Compare with: open fault.

Why is there no dial tone on my landline?

If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Also make sure the phone cord is plugged securely into the wall phone jack.

Why is my phone making static noises when I call someone?

Experiencing background noise during phone calls without any reason is an indication that your phone is being tapped. It could be on your phone, or it could be from the other side. So, whenever you hear a sudden static sound or continuous static sound on your phone during calls, hang up immediately.

How do you report a fault on your landline?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do I report a BT fault to someone else?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I report a fault with BT TV?

Text HELP followed by your landline number to 61998. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). Report your BT TV fault by phone or speak to an advisor online.

Are there any current problems with BT Mobile?

User reports indicate no current problems at BT. BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Can I report a new fault online?

Yes, you can do this when reporting a new fault online and you may be able to do this when tracking a fault but this is dependent on the type of fault and its current status, for help see our step-by-step guide. Can I view, change or cancel my engineers appointment?

What does a closed fault mean?

Thanks wolf but that doesn’t tell me what, exactly, a closed fault is. an open fault that has, apparently, now been closed on the BT system. I took it to mean that a fault was registered and has now been closed due to a solution having been found. That was the case where I worked.